How We Handle Service Enquiry Information

1. Scope Of This Policy

This Privacy Policy explains how Balaji Home Solutions handles information collected through this website, including when you call, email, use WhatsApp, submit a service request, or interact with location and advertising tools on the site.

2. Information We Collect

When you send a service request, we collect the information you choose to provide, such as your name, phone number, appliance type and preferred service date. When you call, email, or message us on WhatsApp, we may receive the information included in that communication.

We may also receive limited technical information from your browser or device, such as IP address, browser type, pages viewed, referring page, approximate location, and cookie or device identifiers when cookies, embedded services, analytics, or advertising tools are in use.

3. How We Use Information

We use enquiry information to respond to your request, confirm service availability, arrange a visit, communicate about the requested appliance service, maintain service records, prevent misuse, and improve our website and customer experience.

4. Calls, WhatsApp And Email

We may contact you by phone, WhatsApp, or email using the details you submit. Please do not send payment-card details, bank information, government identification numbers, passwords, or other sensitive personal information through the enquiry form, WhatsApp, or email.

5. Cookies, Google Ads And Measurement

We may use cookies or similar technologies to make the site work, understand site usage, measure advertising performance, and limit or improve the relevance of advertising. If Google Ads conversion measurement, remarketing, or similar Google advertising features are enabled, Google may use cookies or comparable identifiers in accordance with its own policies.

We do not intentionally include your name, phone number, email address, or other directly identifying information in website URLs or standard advertising tags. Where customer data is shared with an advertising or measurement provider on our behalf, we will provide appropriate notice and obtain consent where required by applicable law.

You can manage cookies in your browser settings and manage Google ad personalisation through Google My Ad Center. Blocking some cookies may affect the operation of certain website features.

6. Third-Party Services And Maps

This website may link to or embed third-party services, including Google Maps, WhatsApp, email providers, hosting providers, and advertising or analytics platforms. Those services may collect information under their own privacy policies. We recommend reviewing their policies before using those services.

7. How We Share Information

We may share information with team members, technicians, hosting or email providers, and service providers that help us respond to enquiries or operate this website. We may also share information when required by law, to protect rights and safety, or as part of a business transfer. We do not sell your personal information.

8. Data Retention And Security

We keep enquiry information only for as long as reasonably needed to respond to the request, provide service, maintain records, resolve disputes, or meet legal obligations. We use reasonable administrative and technical safeguards, but no website or internet transmission can be guaranteed completely secure.

9. Your Choices And Requests

You may ask us to update, correct, or delete the personal information you have provided, subject to applicable law and legitimate record-keeping requirements. You may also opt out of non-essential promotional communication by contacting us. To make a request, use the contact details below.

10. Children’s Privacy

This website and its repair services are not directed to children. Please do not submit personal information about a child through this website.

11. Changes To This Policy

We may update this policy when our services, website features, or legal obligations change. The latest version will be posted on this page with an updated date.